Managed Infrastructure – Remote L1 package has a lot to offer you, No matter what platform you are working on.
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Designing, implementing Active Directory & messaging solutions on Microsoft Technology, providing support/handling escalations and integrating various products & troubleshooting on Windows platform.
Deployment of Active Directory domain services across multiple sites/subnets, Administration, Migration, Group policy Objects, WSUS, etc.
Administering/managing Antivirus/ Antispam policies, Directory synchronization issues, etc.
Administering/Managing Skype for Business, Enabling User for IM, Federation, etc.
Windows OS 8, 8.1 ,10 - Windows Server 2008, 2012-R2, 2016, 2016R2, DNS,DHCP and WINS.
Backup and Recovery windows server, Hyper-V, VMware – Antivirus ,Citrix , Microsoft Hyper V, Microsoft Azure, or Amazon Web Services.
Security - Remote Access Tools and Terminal Services.
Server Hardware Knowledge (RAID 5,10) - Windows IIS server.
Understanding SQL Server Administration - Server & Desktop Patching.
Virtualization - Cloud Server Management.
Office 365 - AD & Exchange 2013, 2016.
SAN & NAS Storage Management - Network Management (LAN, WAN, Protocols).
Firewall Management - Wireless Network Management (Access Point).
SCCM - Good understanding of HA and DRS environment.
Handling post mortems/RCA meetings with different clients.
End-user support via phone/e-mail /tickets.
Scope of the project will be to provide 160 Hours/Month/Engineer support to the client.
OS & any project specific software licensing (ex- MS Server licenses).
Any Technology area which is not mentioned above in scope.
Any hardware procurement and NOC support.
The engineer will be working through secure network channel.
The offshore engineers will use the existing tools and processes of the client to serve their customer.
Dedicated phone with US number (In-coming and out-going) for each engineer.
The Vendor will monitor the schedule or the Engineer on daily basis.
A monthly review meeting can be setup between the vendor and the client to iron out any issues, the escalation can be discussed during this call.
A team will adhere to the Operational Management Methodology being followed at client’s place. The tasks allocated will be performed based on effort/time estimation as agreed by the client.
The tools used for supporting the tasks/projects or IPC or Operations has to be provided by the client.
The reports will be shared on Daily/weekly/monthly basis covering the tasks status/update or IPC report. The frequency of reporting will be discussed and agreed from time to time with the client.